Water Service Line Protection Program

Protect your water service line for only

$3.95/MO

Water Service Line

Protection Program

PEACE OF MIND & PROTECTION.

EJ Water Cooperative is expanding our services by providing our members with water loss coverage through our Water Service Line Protection Program. This will allow our members an opportunity for water line repair or replacement coverage due to normal wear and tear of a leaking, low pressure or permanently blocked exterior water line from the meter to the home, which is currently the members sole responsibility.

The water service line protection program.

What is Covered?

In order to ensure all our Members receive the benefit of the program, all EJ Members will be automatically enrolled in the water service line protection program for a monthly fee of $3.95 per month. If a member feels this program will not benefit them, they can opt out electronically. If a Member chooses to opt out of the program, they will be responsible for all repair or replacement costs, plus all water loss.

Members can opt out of the water service line protection program at any time unless a request for repair has been filed. Once a request for repair has been filed, the Member must remain in the program for at least one year (12 months).

COST OF WATER LOSS DUE TO A LEAK

The water service line protection plan will cover the cost of water loss due to a leak on the Member’s service line from the point of connection at the meter to the connection to the house. All Members will still be offered a one time per member leak adjustment for leaks that may not be covered by the Water Service Line Protection Program, such as but not limited to leaking toilets, faucets, water heaters, etc… 

LEAK COVERAGE

The Water Service Line Protection Program will cover a leak at the water service line connection point, including fittings. If a Member opts out of the Water Service Line Protection Program, a leak at the fitting outside of the meter pit would be the Members responsibility. 

REPAIR OR REPLACEMENT

Repair or replacement due to normal wear and tear of a leaking, low pressure, or permanently blocked exterior water service line, for which the member currently has sole responsibility, and which runs from the meter to serve their residence use up to $1,500.00 per instance.

HELP LOCATING THE LEAK

Currently EJ Water’s staff will provide you with information and tips on how to locate a leak. If a member cannot locate their leak and requests a field service technician to help them, a $50 service fee will be charged. The service charge will cover a field service technician inspecting the meter, inspecting the service line area from the meter to the residence or facility and verifying meter reading equipment is working properly.

LEAKS AT AN OUTSIDE HYDRANT

If a leak occurs at an outside hydrant, the Water Service Line Protection Program will cover a repair or replacement of the service line to the hydrant, following Illinois Department of Public Health (IDPH) plumbing codes.

If the plumbing code requires an upgrade to the outside hydrant, this will be at the Member’s expense.

LEAK AT THE FOUNDATION

If a leak occurs at the foundation, the Water Service Line Protection Program will cover a repair or replacement to the shut off valve inside the homes foundation. If a shut off valve is not present, one can be installed for the owner at an additional expense.

How do I opt out of the water service line protection program?

To opt out you will need to authenticate your the account owner by entering your phone number or email.

Once you have authenticated that you are the owner you can complete the opt out form.

Water Service Line Protection Program

Frequently Asked Questions

Do I have to pay a deductible when I have a repair?

Great news! There is no deductible to be paid when you are enrolled in the Water Service Line Protection Program.

How many times per year or over multiple years can I have my exterior water line repaired or replaced by the Water Service Line Protection Program?

The coverage is in place for each occurrence whether there are one or more leaks in a year or after several years. The coverage is in place as long as you remain enrolled in the program.

The Utility gets to determine if a repair or replacement of the exterior water service line is needed.

Isn't the exterior water service line the Utility Company's responsibility until it connects to my house?

a. No. The water service line is the Member's responsibility from the Utility's water meter until it connects to your home.

Does the Water Service Line Protection Program pay for excess water bills from leaks that happen because of plumbing leaks inside of my house? What about leaks on irrigation systems or other connecting exterior water lines?

Water Service Line Protection Program pays for excess water usage from leaks that happen on the water service line from the meter to the home. 

The Water Service Line Protection Program does not cover excess water usage for the following:

  1. Commercial or Industrial meters
  2. Premises left or abandoned without reasonable care for the plumbing system
  3. Leaks on irrigation systems or irrigation lines, leaks on any water lines coming off the primary water service line, plumbing leaks in any structures. 
  4. Excess water charges not directly resulting from a qualifying water service line leak
  5. Filling of swimming pools or leaks in swimming pools
  6. Watering of lawns or gardens
What about cleanup after a repair or replacement has been made?

After a repair is accomplished, EJ Water shall rough grade all disturbed areas of land but will leave the soil mounded over trenches to provide for natural settling and so as to provide minimal cleanup. Final grading, seeding, sodding and replacement shall be accomplished by and at the expense of the Member.

What if my membership is cancelled?

Cancelled memberships do not qualify for Water Service Line Protection Program coverage.

My property is a rental property, will it be enrolled in the Water Service Line Protection Program?

Yes, all residential properties will be automatically enrolled into the Water Service Line Protection Program and a monthly fee will be added to the location’s bills.

The Owner can pay the monthly fee up front if they choose to do so or can set up an auto-payment through their bank to send the fee amount each month to be applied to that account.

Only the Owner will be allowed to opt-out of the Water Service Line Protection

Who is responsible for locating an exterior water service line when a JULIE One-Call Ticket or other location request has been made?

The Member is responsible for all exterior water service line locates from the meter to the home.

What if I have a leak inside my house? Is there any protection provided for excess water bills?

All Members, whether enrolled in the Water Service Line Protection Program or not, have the benefit to a ONE-TIME leak adjustment which can be used for leaks that may occur inside the home. Once this adjustment has been used, any future leaks or excess usage would be the Member's responsibility to pay. 

What happens if I break my exterior service line by hitting it while digging?

Damages to exterior water service lines caused by digging, whether the Member or a contractor, are not covered by the Water Service Line Protection Program.

Is my water line covered for absolutely everything that might make it leak or break?

The Water Service Line Protection Program has very broad coverage, but there are things that could happen that would not be covered by the Water Service Line Protection Program. Things like earthquakes, floods, or landslides are excluded, as are back-ups into the house or costs to remove clogs or plugs among others. No program is going to cover absolutely everything.

When can I opt-out of the Water Service Line Protection Program?

If you choose not to benefit from the Water Service Line Protection Program you can opt-out at any time as long as a claim has not been filed by filling out the electronic opt-out form.

Once a claim for a leak repair has been filed, the Member is required to stay in the Water Service Line Protection Program for at least 12 months.

I received information regarding a warranty program in the mail. Is this the same program?

No. Our program is unique and is not like any program you may have seen before. We have never endorsed or offered a service line program until now.

This is not a warranty product or backed by a warranty company.

This is an internal program staffed with EJ Water employees which enables us to provide a better service to our members.

Doesn't my homeowner’s insurance cover damage to my exterior water service line?

With rare exceptions, most homeowner's insurance policies do NOT cover the exterior service line. But good news, with our Water Service Line Protection Program you do not file a homeowner's insurance claim or pay a deductible.

If I think I have a leak but am unable to find it does the Water Service Line Protection Program cover locating the leak?

Leak location is the responsibility of the Member, however if a Member requests, a field service technician can be dispatched to check for exterior water service line leaks for an additional service charge.

The Utility will not locate leaks inside the home.

Can I decline participation in the Water Service Line Protection Program and take my chances?

Yes. You do not have to take advantage of this program and can decline by filling out the electronic opt-out form.

If you decline participation, you will now be responsible for all excess water charges from a line leak. The Water Service Line Protection Program is used to adjust water bills for qualifying leaks that result in excess water charges.

Who is eligible for the Water Service Line Protection Program Coverage?

EJ Water Cooperative, Inc. Members with a residential meter (¾" or 5/8") will be automatically enrolled into the Water Service Line Protection Program.

Commercial, Industrial, or other services with larger than a ¾" or 5/8" meters are not eligible for coverage under the Water Service Line Protection Program.

What if I sell my property?

If a Member sells or cancels water service, the Water Service Line Protection Program coverage will run through the last month that the fee was paid.

If a Member sells a property, the new Member will be automatically enrolled into the Water Service Line Protection Program, but does have the option to opt-out in accordance with the opt-out policy.

Is there a waiting period for protection to take effect?

Since you are automatically enrolled in the Water Service Line Protection Program there is no waiting period.

Does the Water Service Line Protection Program cover sprinkler system water lines, other irrigation lines, water lines to swimming pools, water lines to other structures, or water lines inside of my home?

The Water Service Line Protection Program covers payment for the repair or replacement of the exterior water service line from the meter to the foundation of your home. The repair or replacement coverage does not extend to sprinkler system water lines, other irrigation lines, water lines to swimming pools, water lines to other structures, or water lines inside the home.

If I choose to opt-out and then decide I would like to re-enroll, is that possible?

Yes, if you would like to re-enroll in the Water Service Line Program an inspection will be required on all exterior water service lines to ensure there are no existing leaks.

If a leak is found, it will not be covered by the Water Service Line Protection Program. Once the leak is repaired and the Member is re-enrolled any future leaks will be covered by the Water Service Line Protection Program.
What if my location has been locked off or disconnected due to non-payment?

If a Member has been locked due to non-payment, in order to take advantage of the Water Service Line Protection Program benefit, all bills associated with the Member's account would need to be paid in full.

Is the $1,500.00 limit per instance for repairs and replacement of exterior water service lines enough?

The $1,500.00 limit per instance for repairs and replacement of exterior water service lines should be enough for most situations.

If the repair or replacement is estimated to go over the $1,500.00 limit, the Member will be contacted prior to repairs to verify if they would like to proceed with repairs.

What would disqualify me from being eligible for Water Service Line Protection Program Coverage?

In order to ensure eligibility Members must be an active EJ Water Member – Cancelled Memberships are not included, and all water bills must be paid current