Member Updates

At EJ Water Cooperative, Inc., we are committed to continually improving our services to better serve your needs. To this end, we are excited to announce some important changes our members will be seeing that will enhance your overall experience and streamline your interactions with us.

To provide the best user experience, on Monday, March 18^th, 2024 we upgraded our customer information system and billing software. Below are the key changes that you can expect:

• Re-Registering Online: (Action Item) Members will need to re-register their online account to view their bill or set up their recurring payments.

  Accounts set up with automatic withdrawal from the checking or savings accounts DO NOT have to re-setup their payment method.

• Accounts paying by recurring Credit/Debit Cards WILL need re-set up their card information. You can find the new customer portal link here: https://myaccount.ejcoop.com/login.

  To set up your new online account you will need to find your new account number. To do so you will need the below items:

  The previous 5 digit account number. If your account number was less than 5 digits put 0's in front of the number to make it 5 digits.

  Your previous statement balance. This is not necessarily the amount you paid, but the amount on your previous bill. 

• We now offer more options for autopay including digital wallets such as Amazon Pay, Venmo and Paypal.  

•  New Account Numbers: All members will be assigned a new customer number to represent them as a member and a new account number for each of the locations they own.

 

• New Paper Statements: If you receive a paper statement your statement will be on letter paper and come in an envelope. See the below example. 

•  User-Friendly Interface: We have redesigned our customer portal to make it more intuitive and user-friendly. You'll find it easier to navigate, locate information, and perform various tasks.

• Mobile Responsiveness: The new portal is fully responsive to all screen sizes, making it more accessible and convenient for you to use on your desktop, tablet, or smartphone.

• Enhanced Security: We have implemented robust security measures to protect your data and personal information. You can have complete confidence that your information is safe with us.

• Simplified Navigation: We have streamlined the menu and navigation options to help you find the information you need quickly and effortlessly.

• Advanced Features: We have introduced new features to enhance your experience, including the ability to view account history, make a one-time payment without creating an account and request support directly through the portal.

• Customizable Dashboard: You can personalize your dashboard to display the information most relevant to you, making it more tailored to your preferences.

• User Guides and Support: There is a tutorial upon your first visit to the portal and user guides within the portal to assist you in making the most of its features. Additionally, our support team is readily available to help with any questions or issues you may encounter.

We are confident that these improvements will make your experience with EJ Water Cooperative, Inc., even more enjoyable and efficient. Our commitment to providing top-notch service remains unwavering, and these changes are a testament to that commitment.

We greatly value your membership and the trust you place in us. If you have any questions or feedback regarding these changes, please don't hesitate to contact our customer support team by chatting with us online at ejwatercoop.com or by calling 217-925-5566.

Thank you for being a valued member of EJ Water Cooperative, Inc. We look forward to serving you through our enhanced customer portal.