COVID-19 Update: Your Tap Water is Safe, Office Lobby Closed, Virtual Payments, Contacting Us, and Much More
As the Coronavirus (COVID-19) begins to have a greater impact across our country and communities, please know that your water is safe to drink. The World Health Organization (WHO) has stated that the, “presence of the COVID-19 virus has not been detected in drinking-water supplies and based on current evidence, the risk to water supplies is low.” Your safety is our top priority and we will continue to closely monitor guidelines from our local and national health organizations, while keeping you updated in regards to your water.
Important Facts: - EPA is recommending that Americans continue to use and drink tap water as usual. - EPA’s drinking water regulations, which we abide by, require treatment at public water sys- tems to remove or kill pathogens, including viruses. - Boiling your water is not required as a precaution against COVID-19.
Important EJ Water Updates:
No water disconnection or later fees due to unpaid bills in the next 30 days. Helping our members is at the heart of what we do. We understand that COVID-19 may cause economic hardships that couldn’t have been anticipated. Therefore, we will be suspending water service disconnections (lock offs) and forgiving late payment fees for non-payments during the next 30 days.
Office Lobby Closed. Our office will be closed to the public until the end of the month as a taking safety precaution to implement social distancing as much as possible to protect both the safety of our members and employees.
Though our physical office is closed to the public, we are still open virtually to assist our members. Our outside team is operating normally and are out in the field fixing leaks, installing meters, clearing JULIES, and fulfilling work orders while maintaining social distance with each other and our members.
As usual, we are available (virtually) during our normal business hours (8am-4pm) and 24/7 for emergencies. Water does not stop and neither do our incredible team of Water Warriors!
Virtual Payment Options. If you need to make a payment, you can:
- Pay Online: Pay with credit card/debit card at www.ejbilling.com/login - Make a payment over the phone by calling us. - Sign Up for Automatic Clearing House (ACH) payments by emailing us at ejwater@ejwatercoop.com - Drop off: Drop your payment in an envelope in the drop box located on the South side of the building.
We will continue to keep you informed as new information is released. In the meantime, stay up-to-date by following our News section on the website.
